What Southwest’s Holiday Debacle Could Mean for the Airline Industry

P.M. Edition for Jan. 5. Southwest Airlines is offering frequent-flier points to customers affected by a holiday debacle that saw it cancel thousands of flights during a winter storm. But will it be enough? WSJ air travel reporter Alison Sider joins host Annmarie Fertoli to discuss the outlook for the airline's standing with customers, its staff and federal regulators who may be eyeing the failure as grounds for changes to the entire industry. Learn more about your ad choices. Visit megaphone.fm/adchoices