Customer Service Academy

140 Episodes

1. 58: Great Leaders Ask the Best Questions

   Published: 4/2/2021
2. 57: Building Collaboration Through the Future of Workplace Design with Barbara Boden

   Published: 3/26/2021
3. 56: Leadership Lessons From The Justice League Snyder Cut Movie

   Published: 3/19/2021
4. 55: The Power of YES

   Published: 3/12/2021
5. 54: Treat Your Team Like Customers and Watch Them Thrive

   Published: 3/5/2021
6. 53: Does Your Team Know What's Going On?

   Published: 2/26/2021
7. 52: Technology That Enables Employees and Delights Guests With Sean Reiter

   Published: 2/19/2021
8. 51: If You Make Things Too Hard for Customers They Will Abandon You

   Published: 2/12/2021
9. 50: Connecting Your Brand Story to Your Customers With Christopher Wallace

   Published: 2/5/2021
10. 49: Building Client + Customer Trust During Times of Adversity and Uncertainty

    Published: 1/29/2021
11. 48: A Mindful Approach to Transformation With Georgina Miranda

    Published: 1/22/2021
12. 47: 5 Powerful Guest Service Phrases

    Published: 1/15/2021
13. 46: Building Energy and Trust In Your Virtual Call Center With Steve Bederman

    Published: 1/8/2021
14. 45: Customers Will Be Less Forgiving in 2021 - Here Are Your New Year's Strategies

    Published: 1/2/2021
15. 44: The Power of Giving Back With Gratitude

    Published: 12/26/2020
16. 43: Reimagining the Future of the Workplace With Simon Elliot

    Published: 12/18/2020
17. 42: The Six Canons of Customer Service

    Published: 12/12/2020
18. 41: Inside Your Customer's Imagination With Chip Bell

    Published: 12/4/2020
19. 40: 5 Steps to Implement Your Customer Experience Strategy

    Published: 11/27/2020
20. 39: Delivering Safety, Quality, and Hospitality on Black Friday

    Published: 11/20/2020