Customer Service Academy

140 Episodes

1. 158: 8 Hospitality Insights to Improve Your Customer Experience

   Published: 6/1/2024
2. 157: Building Customer Loyalty Through Sustainability With Christy Cook

   Published: 5/19/2024
3. 156: Your 5 Step Roadmap to Customer Centricity

   Published: 4/22/2024
4. 155: Smarter Chatbots + AI to Delight Customers With Peter Voss

   Published: 4/8/2024
5. 154: 7 Tips to Selecting Your Customer Experience Leader

   Published: 3/26/2024
6. 153: Using Pattern of Management To Drive Customer + Employee Experiences

   Published: 3/9/2024
7. 152: Understanding Customers With Dave Norton

   Published: 3/1/2024
8. 151: Great Employee Experiences = Great Customer Experiences

   Published: 1/28/2024
9. 150: Human-Level Customer Experience From A.I. With Nikola Mrkšić

   Published: 1/13/2024
10. 149: Customer Experience Trends for 2024

    Published: 12/30/2023
11. 148: Creating Magnetizing Experiences in Corporate Real Estate With Simon Elliot

    Published: 12/10/2023
12. 147: Win the Holiday Hustle to Delight Your Customers and Employees

    Published: 11/25/2023
13. 146: Strengths Based, Trauma Informed Marketing and Experiences With Kat Kennan

    Published: 11/17/2023
14. 145: 10 Effective Team and Customer Communication Strategies

    Published: 11/5/2023
15. 144: Spooktacular Leadership Lessons From Halloween

    Published: 10/27/2023
16. 143: Leading Digital Product Strategy and Transformation with Jonathon Hensley

    Published: 10/14/2023
17. 142: Getting the Most Out of Customer Service Week (and CX Day)

    Published: 10/1/2023
18. 141: 5 Step Framework to Protect Quality and Experience

    Published: 9/19/2023
19. 140 Leadership Mindset for Growth With James Saliba

    Published: 9/9/2023
20. 139: Simplified Journey Mapping to Grow Your Customer Loyalty (and Sales)

    Published: 8/26/2023