Customer Service Academy

140 Episodes

1. 138: My Journey Through the Healthcare System and Patient Experience

   Published: 8/11/2023
2. 137: 5 Leadership Lessons From Independence Day

   Published: 6/30/2023
3. 136: Reframing Your Sales Process by Showcasing Your Value With Lisa J. Smith

   Published: 6/10/2023
4. 135: Memorial Day and the Spirit of Service

   Published: 5/28/2023
5. 134: Does Your Technology Delight or Aggravate Your Customers?

   Published: 5/13/2023
6. 133: Customer Experience Is Your Recession Plan

   Published: 4/30/2023
7. 132: Building Experiences + Relationships Through Empathy

   Published: 4/15/2023
8. 131: Leading Teams To Deliver Exceptional CX with Steve DiGioia

   Published: 3/31/2023
9. 130: Employee Experience Is Rocket Fuel for Customer Experience

   Published: 3/18/2023
10. 129: How Personalization Will WOW Your Customers and Grow Your Sales

    Published: 3/4/2023
11. 128: Beyond Gut Instincts - Let Data and Benchmarking Be Your Guide With Barbara Boden and Ann McNally

    Published: 2/26/2023
12. 127: Developing Customer Relationships With Janyelle Milton

    Published: 2/19/2023
13. 126: ChatGPT: Way Less Scary Than Skynet or the Matrix

    Published: 2/11/2023
14. 125: Sustaining High Performance and Employee Well Being With Brandi Olson

    Published: 1/27/2023
15. 124: Recruiting and Retaining Powerhouse Teams in 2023

    Published: 1/14/2023
16. 123: Customer Experience Trends for 2023

    Published: 1/2/2023
17. 122: The Ghosts of CX Past, Present, and Future

    Published: 12/20/2022
18. 121: Helping Teams Do Their Best Work With Gustavo Razzetti

    Published: 12/10/2022
19. 120: Bring the Thankfulness and Dump the Excuses

    Published: 11/19/2022
20. 119: Building Trust by Delivering on Your Brand Promise With Jason Bradshaw

    Published: 11/13/2022