Customer Service Academy

140 Episodes

1. 118: What Halloween Horror Nights Taught Me About Customer Price and Value Perception

   Published: 10/29/2022
2. 117: A Proven Service Recovery Model When Things Go Wrong

   Published: 10/15/2022
3. 116: 10 Customer Experience Rules For Business Success

   Published: 10/2/2022
4. 115: Are You Recession-Proofing Your Business Through Customer Experience?

   Published: 9/25/2022
5. 114: Company Culture = Values + Behaviors With Jess Podgajny

   Published: 9/11/2022
6. 113: The Lie Behind Quiet Quitting

   Published: 9/2/2022
7. 112: Turning Spaces Into Places Where People Want to Be - A Conversation With Tony Johnson and Simon Elliot

   Published: 8/21/2022
8. 111: Defining Intentional Service Behaviors

   Published: 8/13/2022
9. 110: Embracing Significant Leadership With Lauren Schieffer

   Published: 8/6/2022
10. 109: The Business Case for Vacation and Unplugging

    Published: 7/25/2022
11. 108: Recruiting and Retaining 5 Star Employees With Heenle Turner

    Published: 7/16/2022
12. 107: 4 Leadership and Service Lessons From Independence Day

    Published: 7/3/2022
13. 106: Finding Your Leadership Why With Dustin Dale

    Published: 6/26/2022
14. 105: What to Do When You Are Short Staffed

    Published: 6/18/2022
15. 104: Dreams, Goals, and Growth With Dane Espegard

    Published: 6/6/2022
16. 103: Leadership Lessons From Memorial Day

    Published: 5/28/2022
17. 102: Helping Employees Understand Their Purpose (and retain them) With Laurie Sudbrink

    Published: 5/20/2022
18. 101: Leadership Lessons From Harry Potter

    Published: 5/6/2022
19. 100: Celebrating 100 Episodes and Sharing What We've Learned Along the Way

    Published: 4/15/2022
20. 99: Building a Culture of Customer Focus + Employee Retention With Jodie Jansen

    Published: 4/8/2022